Home Care FAQs

Must I sign a contract?


A contract is required to protect our cleints. Our clients are protected and aware of their service coverage options; however, clients may cancel at any time.




Must I commit to a minimum term of care?


We have a three-hour service minimum, which can be scheduled by the day, week, or month. There is no commitment to a minimum term or duration of homecare. You may cancel at any time.




How do you select your caregivers?


We screen our caregivers very carefully. They all undergo a comprehensive review of their qualifications. We thoroughly check their employment and personal references, and we conduct a criminal background check. We also learn their likes, interests, and capabilities so that we can best match caregivers with clients.




Are your caregivers employees or independent contractors?


Our caregivers are employees, not independent contractors. We feel that we can foster a better client care experience and support our mission when people are truly part of our team. Most caregivers do not fall under IRS guidelines for independent contractor status that other agencies may use. We pay their taxes, Medicare, and Social Security. We also offer medical and dental insurance for those who work 30 hours or more per week.




What if my caregiver can’t make it to work?


We will provide a replacement as soon as possible. In fact, we often pay travel expenses for caregivers who respond to emergency fill-in situations, at no cost to our clients. We also have stand-by field staff who are available at any time to fill in for emergency coverage.




How quickly can I get homecare services?


In the event of an emergency, we can provide a qualified caregiver within a few hours. The more notice we have, the more time we can devote to finding a good match for you.




How do you stay in touch once I start?


Our care coordinators will stay in touch with you at the level of contact you wish. We routinely place quality assurance calls, our field staff performs home visits, and clients have the opportunity to participate in our “Client Services Satisfaction Survey”. We are always a phone call away, 24/7.




What are your payment options?


Payments can be made by personal check, money order, cash, direct deposit, or credit card. We also accept many long-term care insurance payments.




Is Companions & Homemakers insured?


No. We carry general and professional liability insurance coverage.




What are your business affiliations?


We are an accredited member of the Better Business Bureau. We are a service provider through APD.




What makes Companions & Homemakers different?


We are not a franchise, or a registry. We are a privately-owned, Florida based company, founded in 2017. Through our hard work, our demonstrated commitment to the client experience, and the invaluable support of our entire team, we have become a household name and earned the reputation as Florida's most trusted and professional provider of home care services.




Are you active in the community?


Absolutely. Florida is not only our workplace, it’s our home. We regularly participate in a variety of community events across the state, such as the Susan G. Komen South Florida walks, Alzheimer’s Association Walks, we support veterans in the communities we serve as well as helping LGBT senoirs age successfully. For more information on events in which we participate, please visit the “News and Resources” page.





Call us today 561-839-0696

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© 2019 Epione Home Helpers, LLC

LIC# 235046

P.O. BOX 1441

Stuart, FL 34995

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